Privacy policy

At Wadhe Bootwala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our customer support team.

1. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Payment Information (processed securely through third-party payment gateways)
• Order History
• Device Information
• Browser Type
• IP Address
• Website Usage Data and Cookies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Verify transactions
• Improve our website and shopping experience
• Send order updates and shipping notifications
• Respond to customer enquiries
• Prevent fraud and unauthorized transactions
• Send promotional emails, offers and product updates (only where permitted or with your consent)

3. Payment Security

Payments are securely processed through Razorpay.

Neither Wadhe Bootwala nor Razorpay stores your complete debit or credit card details. Payment information is encrypted and processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

Transaction information is retained only as long as necessary to complete your purchase and comply with applicable legal obligations.

For additional information, please refer to Razorpay's Privacy Policy and Terms of Service.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember customer preferences
• Analyse website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Sharing of Information

We may share your information only with:

• Payment gateway providers
• Logistics and courier partners
• Technology service providers
• Government or regulatory authorities where required by law

We never sell, rent or trade your personal information to third parties.

6. Data Security

We implement appropriate administrative, technical and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration or destruction.

7. Your Rights

Subject to applicable laws, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Withdrawal of marketing consent

8. Changes to this Privacy Policy

Wadhe Bootwala reserves the right to modify this Privacy Policy at any time. Any changes will be published on our website with the updated effective date.

9. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.


 

COMPANY POLICY

Our Commitment

At Wadhe Bootwala, we are committed to delivering premium-quality leather footwear, leather bags and accessories while providing exceptional customer service.

Every product undergoes thorough quality inspection before dispatch.

Product Information

• Our products are crafted using genuine leather.
• Natural leather may display variations in grain, texture, colour, wrinkles and markings. These are natural characteristics and should not be considered manufacturing defects.
• Product photographs are for reference purposes only. Actual colours may vary depending on lighting and screen settings.

Pricing Policy

• Prices are subject to change without prior notice.
• Promotional offers cannot be combined unless specifically stated.
• Pricing errors may result in cancellation of the order with a full refund.
• Applicable taxes and shipping charges, if any, will be displayed during checkout.

Order Acceptance

Orders are confirmed only after successful payment verification and product availability.

Wadhe Bootwala reserves the right to refuse or cancel any order due to:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity
• Violation of our policies
• Any unforeseen circumstances

Warranty Policy

Warranty covers only manufacturing defects identified under normal usage conditions during the applicable warranty period.

Warranty does not cover:

• Normal wear and tear
• Water damage
• Cuts, burns or scratches
• Improper cleaning
• Mishandling
• Accidental damage
• Damage caused by improper storage
• Damage due to misuse or negligence

The decision regarding repair, replacement or rejection of any warranty claim shall remain solely with Wadhe Bootwala after inspection.