Refund policy

RETURN, EXCHANGE & REFUND POLICY

Customer satisfaction is important to us.

Returns

Products may be returned within 7 calendar days from the date of delivery provided that:

• The product is unused.

• Original packaging is intact.

• Original tags are attached.

• Invoice is available.

• The product is in its original condition.

Returns will not be accepted for:

• Used footwear

• Customized or personalised products

• Clearance or sale items (unless defective)

• Products damaged after delivery

• Products showing signs of use, sole marks, polishing or alteration

Exchange Policy

Exchange requests must be submitted within 48 hours of delivery.

Exchanges are available only for:

• Size issues

• Manufacturing defects

• Incorrect product delivered

All exchanges are subject to quality inspection and stock availability.

Refund Policy

Refunds are applicable only if:

• The order is cancelled before dispatch.

• Wrong product is delivered.

• Manufacturing defect is verified and replacement is unavailable.

• The ordered product is unavailable.

Approved refunds shall be processed within 7–10 business days after approval to the original payment method.

Actual credit timelines may vary depending upon the customer's bank or payment provider.

Shipping charges are non-refundable unless the error occurred on our part.

Damaged Product

Customers must notify us within 48 hours of delivery by sharing photographs of:

• Damaged product

• Outer packaging

• Shipping label

Failure to report within the specified period may result in rejection of the claim.

Return Process

1. Contact Customer Support.

2. Share your Order ID.

3. Provide the reason for return.

4. Our team will review your request.

5. Pickup or return instructions will be shared upon approval.

6. After inspection, refund or exchange will be processed.